General support
Simply follow the setup process in the app. You’ll be taken through the process of setting up your group, verification of your identity, linking your bank account, and inviting other members.
SETUP A GROUP
For setting up your group, please make sure you know how many members you would like to invite and how much everyone would like to contribute.
VERIFY IDENTITY
Verifying identities of all members helps us keep a trusted, secure environment for all transactions to occur. You will need your address, last 4 digits of your SSN and your birthdate to verify your identity.
LINK BANK ACCOUNT
Since all the transactions are automated we ask all members to link their bank accounts. You will need your online banking username and password to link your account.
INVITE MEMBERS
The last step is to invite other members to your circle and you can do so using SMS, Whatsapp, and email. You will be sending other members an invite code to accept your invitation.
This process is quick and should not take more than a few minutes. Please post on this support forum or email us at support@pranaapp.com if you run into issues. We will do our best to get back to you within the day.
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